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Privacy Policy

This privacy policy explains how and why we collect, use, disclose, and protect your personal information when you use the services provided by casino4u at casino-4u.com. It applies to all players, website visitors, and users of our online casino services. This policy is effective as of 1 January 2025 and is designed to meet the requirements of Australian law and applicable industry standards.

Who We Are

OBSERVE: We operate in compliance with legal transparency requirements, providing full operator details and contacts for privacy matters as required by Australian and Curaçao regulations.

  • Legal Operator: casino4u is owned and operated by Dama N.V., a company registered under Curaçao law (Registration Number: 152125), with headquarters at Scharlooweg 39, Willemstad, Curaçao.
  • Affiliated Entity: Strukin Ltd. (Registration Number: HE 407624), based in Cyprus, acts as a subsidiary for payment and processing services.
  • Licensing: Dama N.V. holds an E-gaming license (License No. 8048/JAZ2020-013) issued by Antillephone N.V., valid until 2025.
  • Contact for Privacy Matters: All privacy-related inquiries, including requests and complaints, should be addressed to our data protection contact via [email protected].

REFLECT: This comprehensive disclosure ensures transparency and fulfilment of both Australian and international gambling sector regulatory requirements.

What Personal Data We Collect

OBSERVE: We categorically detail the types of personal data processed to meet Australian Privacy Principles and international gambling compliance requirements.

  • Identity Data: Full name, date of birth, mailing address, email address, phone number, copies of identification documents.
  • Technical Data: IP address, device and browser information, operating system, log data, and access timestamps.
  • Payment & Transaction Data: Payment method details, transaction records, withdrawal and deposit history, banking information (as required under AML/KYC regulations).
  • Behavioral Data: Betting and gaming activity, play history, clickstream, user preferences, session duration.
  • Cookies and Tracking Data: Session and persistent cookies, analytics data, third-party tracking technologies, and advertising identifiers.

REFLECT: By specifying these categories, casino4u at casino-4u.com fulfils the duty to inform users under AU privacy law and international best practices.

Legal Basis for Processing

OBSERVE: Australian and international data protection standards require explicit statements of the lawful grounds for processing user information.

  1. User Consent: Where you have actively agreed, we process data for marketing communications, tailored offers, and cookie usage. Consent can be withdrawn at any time via your account or by contacting support.
  2. Contract Fulfilment: We must process personal data to provide core casino services (account creation, verification, deposit and withdrawal processing), perform contractual obligations, and manage your account on casino-4u.com.
  3. Legitimate Interests: We may process data for internal analytics, improving service quality, anti-fraud and security measures, except where overridden by user rights or legal requirements.
  4. Legal Obligations: casino4u is obligated to process and retain certain information to comply with anti-money laundering (AML), know-your-customer (KYC), taxation, and regulatory reporting requirements under applicable AU and international laws.

REFLECT: These grounds provide the policy's legal foundation, ensuring compliance with both AU Privacy Act 1988 and global gambling sector obligations.

Purpose of Processing

OBSERVE: We explicitly enumerate all legitimate, necessary, and regulatory-sanctioned purposes for data processing on casino-4u.com.

  • Service Provision: To deliver gaming, payment, customer support, and player account management services.
  • Service Improvement: To analyse trends and user behaviour, enhance game offerings and platform functionality, and conduct market research.
  • Marketing and Promotions: To send newsletters, special offers, and updates, where user consent has been provided.
  • Risk & Fraud Prevention: To detect and prevent unauthorized activity, fulfill KYC/AML obligations, and safeguard players and funds.
  • Legal Compliance: To meet regulatory directives, investigations, and enquiries from applicable authorities.

REFLECT: These purposes ensure that all data usage aligns strictly with regulatory and business objectives under AU law.

Disclosure & Sharing

OBSERVE: Disclosure scenarios are detailed to inform users about all potential recipients of their personal data, following AU transparency principles.

  1. Payment Partners: Personal and transaction data may be shared with payment processors, banks, and financial institutions for deposit and withdrawal processing.
  2. Service Providers: Third-party vendors supporting IT infrastructure, analytics, customer service, and authentication may access data, strictly bound by confidentiality and data processing agreements.
  3. Regulators and Authorities: casino4u is obliged to share personal data with gambling regulators and legal authorities as mandated by law, particularly for compliance investigations and audits.
  4. Affiliates and Advertising Networks: Data is shared for marketing and analytical purposes only with explicit user consent, and always in compliance with regional marketing and data privacy laws.

REFLECT: Full transparency and protective clauses ensure that any sharing of data from casino-4u.com users is legally justified and minimised to what is strictly required.

International Transfers

OBSERVE: Given casino4u's international operational structure, user data may be transferred outside Australia, necessitating clear legal safeguards.

  • Data Transfer Destinations: Personal information may be processed or stored in Curaçao, Cyprus, and other regions where our affiliates or service partners are located.
  • Data Protection Safeguards: Where data is transferred outside Australia, we implement internationally recognized security frameworks, including Standard Contractual Clauses (SCCs), data processing agreements, and contractual obligations to provide adequate data protection, aligned with Australian Privacy Principle 8.
  • Additional Guarantees: Third-party service providers must meet casino4u's data protection standards, undergo regular compliance checks, and agree to abide by robust data privacy protocols.

REFLECT: These practices ensure lawful cross-border data flows while maintaining the high level of protection mandated by AU and international standards.

Data Retention

OBSERVE: AU privacy law requires clear retention periods and user rights to deletion under specified circumstances.

  1. Account-Related Data: Personal, transaction, and identity data are retained for no more than 5 years after account closure or inactivity, fulfilling obligations under AML/KYC and regulatory frameworks.
  2. Deletion on Request: Users may request deletion or anonymisation of personal data where legally permitted; however, certain records may be retained to comply with outstanding legal obligations.
  3. End of Processing Purposes: All data is securely destroyed when the lawful basis for processing expires, and retention is no longer necessary for the original or legal purposes.

REFLECT: Clear criteria and timeframes protect user privacy while satisfying mandatory regulatory and financial recordkeeping duties through 2025.

Your Rights

OBSERVE: Users in Australia and other regions must be clearly informed of their data subject rights and means to exercise them.

  • Access and Copy: You may request a copy of your personal information held by casino4u at casino-4u.com.
  • Correction: You may request correction or update of any inaccurate or incomplete data.
  • Deletion: Subject to legal retention obligations, you can request deletion (erasure) of your data.
  • Restriction & Objection: You may ask us to limit processing of your data or object to processing for specific purposes, such as marketing.
  • Data Portability: You have the right to obtain a portable copy of your data in a structured format.
  • Withdraw Consent: Where processing is based on your consent (e.g., marketing), you may withdraw this at any time without affecting the lawfulness of prior processing.

REFLECT: These rights are actionable by contacting [email protected], with all requests subject to identity verification and response within the timeframes mandated by law.

Cookies & Tracking Technologies

OBSERVE: casino4u at casino-4u.com uses cookies and tracking technologies fully disclosing their purposes as per AU best practice and international requirements.

  1. Types of Cookies:
    • Session Cookies: Essential for website operations and user authentication, deleted after you close your browser.
    • Persistent Cookies: Remain on your device for a set period to remember preferences and login details.
    • Third-Party Cookies: Set by analytics providers and advertising networks for traffic analysis and targeted advertising, managed with user consent.
  2. Purposes:
    • Functional: Ensuring secure and uninterrupted access to casino features and transactions.
    • Analytics: Collecting usage statistics to improve site quality and user experience.
    • Advertising: Delivering and optimizing relevant promotional content, with explicit user consent.
  3. Cookie Management: You can manage or disable most cookies through your browser settings or internal account panel. Disabling cookies may impact the availability and functionality of some services.

REFLECT: casino4u's transparent disclosure supports lawful, informed user consent for tracking technologies under AU and international law.

Data Security

OBSERVE: Security of user data is paramount; legal and industry standards require both technical and organizational protection measures.

  • Encryption: We employ industry-standard SSL/TLS encryption for data in transit and encryption at rest for sensitive records.
  • Access Restrictions: User data access is strictly controlled, limited to authorized personnel under confidentiality obligations, with regular reviews of permissions.
  • Monitoring & Audits: Ongoing monitoring of systems, regular security audits, penetration testing, and incident response procedures are enforced.
  • Staff Training: All staff involved in data handling undergo regular security and privacy training, with strict protocols for managing user information and responding to security incidents.

REFLECT: These safeguards align casino-4u.com with both the expectations of Australian privacy law and the highest international standards for gambling operators.

Complaints & Contacts

OBSERVE: This section provides necessary contact details and outlines the process for escalating privacy concerns in accordance with AU law.

  • Data Protection Contact: All privacy requests and complaints can be directed to [email protected].
  • Complaint Procedure: Upon receipt of a privacy complaint, casino4u will acknowledge your inquiry, investigate the matter, and respond within 30 days as required by law. If dissatisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

REFLECT: This provides a clear, actionable mechanism for users to exercise privacy rights and resolve disputes regarding data processing at casino-4u.com.

Updates

OBSERVE: Users must be notified of any changes to the privacy policy under both AU and global industry standards.

  • Notification of Changes: Any material updates to this privacy policy will be posted on casino-4u.com and, where appropriate, notified via email to registered users.
  • Effective Date: This policy was last updated on 1 January 2025.

REFLECT: Ongoing transparency is maintained, ensuring users are kept informed of their data rights and the ways in which casino4u processes personal information.